FAQs

Self storage is a business model that rents out units of varying sizes to keep personal and business items secure. Units are available in various sizes, with the latest innovations including portable shipping containers that make self-storage much more flexible and accessible.

Mobile serviced storage is a convenient solution that combines traditional self-storage with a hassle-free service. We deliver a storage unit to your location, and our professional removalists expertly wrap and pack the unit for you. We then take the unit back to our facility for storage.

Onsite Self-Storage is a storage solution where individuals or businesses have access to storage units at their own premises. Unlike traditional storage facilities where you transport your belongings to a separate facility, onsite self-storage brings the storage unit to your doorstep.

At 1800 We Store It, our prices are determined by volume. Our largest 20ft storage unit comes with 32 to 38 cubic metres of capacity and is available for $64.95 per week, or $2.02 per cubic metre. Smaller units of 6ft, 8ft and 10ft are available for $29.95, $39.95 and $49.95 respectively. Because we bring the unit to you and load your goods straight in, there’s no double handling, meaning less labour and better overall value.

1800 We Store It has several storage container sizes, ranging from 6 ft wooden units to steel shipping containers in 8 ft, 10 ft, and 20 ft varieties. Storage capacities are 10, 11.5, 19, and 32 cubic metres, respectively. Our containers are portable storage units that can be delivered and picked up directly from your premises. We also have warehouse pallet rack storage available, with storage space as small as a single pallet rack to as much as you need.

Our storage facility is equipped with the latest CCTV surveillance, alarm systems and round-the-clock monitoring. For our storage containers specifically, we can supply a robust padlock for added security. 

You can access your storage unit during our regular business hours, Monday to Friday between 7:30am and 3pm, with a minimum of 3 business days’ notice required. This gives our team time to ground your unit and have it ready for easy drive up access.

Unfortunately, we don’t currently offer 24-hour access. If you’d prefer free, flexible access at any time, we can arrange for your unit to remain at your own premises so it’s always within reach.

Self-storage is an excellent option for all sorts of items, such as furniture, clothing, and documents. However, a few things are not allowed for safety reasons, including perishables, paints, gas cylinders, fuels, oils and other flammable chemicals.

You can rent any of our storage solutions from week to week for as long or as short as you need it. We do not lock you into a fixed-term contract and offer the same affordable prices for long-term and short-term storage.

No, we are able to provide a heavy-duty padlock, further protected by a padlock cover. However, you may provide your own lock if you prefer.

No, 1800 We Store It does not have climate-controlled units available. However, our storage containers are ventilated and weather and rodent-proof to ensure your items remain in the same condition you left them.

1800 We Store It Customers will receive late payment reminders about missed payments, which may be subject to late fees. If payment is not made, we may suspend access to your items until the account is brought up to date. In rare cases, items in storage could be considered abandoned. Please stay in touch with 1800 We Store It if you are having trouble paying for storage, as we can help you work out a solution.

No, there are no specific insurance requirements for storing items with 1800 We Store It. However, we highly recommend insurance coverage through a third-party provider like SSIA Insurance for added protection and peace of mind for your stored belongings.

No, we do not have minimum rental periods for storage units. Keep your items safe and secure in a portable steel shipping container or at one of our facilities for as long or as short as you need. We understand that storage requirements can change and that our customers need storage that can adapt to changing conditions.

Yes, 1800 We Store It is your one-stop shop for all your storage needs. We have packing boxes, tape, bubble wrap, and more to help you keep your items pristine while they are in storage or during transit. We even offer a service that will take care of all your wrapping and packing so your storage is as hassle-free as possible.

Yes. We keep our storage options flexible because we understand your needs can change. Whether you need more space, or would like to downgrade to a smaller unit, give us a call and let us help you find the perfect storage solution.

We offer the same affordable rates for both short-term and long-term storage needs. However, we are happy to discuss a customised solution for your unique requirements.

If you are planning to vacate, please provide us with written notice at [email protected] at least three (3) business days before your chosen date. Please note that business days do not include weekends; if your vacate notice arrives in our inbox on Saturday or Sunday, your cancellation date will be the following Thursday.

If you’ll need our removalists to help vacate the unit, we’d recommend booking well ahead of your 3-day notice. Our removal slots typically book out 10–14 days in advance, so early notice gives you the best chance of securing your preferred date.

Yes, top-notch pest control ensures your items are kept safe and clean. Pest control at 1800 We Store It includes regular inspections, pest monitoring, and implementing preventive measures from professional pest control services to minimize their presence. Our portable shipping containers are also pest and rodent-proof so that you can confidently store the container on your driveway with confidence.

While there may be limitations on the volume or weight of items you can store at 1800 We Store It; the specific limits can vary depending on the size of the storage unit you choose. Each storage unit has a maximum capacity, typically measured in terms of square footage or cubic feet. Selecting a storage unit that can accommodate your belongings comfortably without exceeding its weight or volume restrictions is important. To determine the appropriate storage unit size for your needs and to inquire about any specific limitations, it is recommended to contact 1800 We Store It directly.

All vehicles are now stored inside our dedicated indoor warehouse, which has no public access and 24/7 CCTV monitoring.

It is possible to organise drive-up access to some units. However, a small grounding fee applies to position your container in a dedicated drive-up area with room to work. Please contact us to learn more about this process.

While 1800 We Store It takes great care to keep your items safe and secure, natural disasters are out of our control. To protect us and our clients from financial loss from natural disasters and fire, we maintain our comprehensive building and public liability insurance for your peace of mind.

Yes. While you can access your storage as often as you need, we do not offer 24-hour access. However, you can access our facilities anytime during our regular business hours, from 7:30 AM to 3 PM, Monday to Friday.

Yes, if you need someone other than the account holder to access your storage, please organise this with 1800 We Store It beforehand, as this helps us ensure the security of your belongings.

We accept most payment types, including cash, credit cards, AMEX, and direct debit. Use whatever payment method is most convenient for you.