Frequently asked questions

What is Self Storage?

Self storage is a business model that rents out units of varying sizes to keep personal and business items secure. Units are available in various sizes, with the latest innovations including portable shipping containers that make self-storage much more flexible and accessible.

How Much Does a Self Storage Unit Cost?

At 1800 We Store It, prices are determined by volume. Our largest 20 ft storage unit comes with 32 to 38 cubic metres capacity and is available from $59.95 per week, or $1.88 per cubic metre. Smaller units of 6 ft, 8 ft, and 10 ft are available and cost from $22.95, $32.95, and $42.95, respectively, with pricing up to 50% cheaper than traditional storage units.

What sizes are available for self-storage units?

1800 We Store It has several storage container sizes, ranging from 6 ft wooden units to steel shipping containers in 8 ft, 10 ft, and 20 ft varieties. Storage capacities are 10, 11.5, 19, and 32 cubic metres, respectively. Our containers are portable storage units that can be delivered and picked up directly from your premises. We also have warehouse pallet rack storage available, with storage space as small as a single pallet rack to as much as you need.

How secure are self-storage facilities?

Your items will be safe at 1800 We Store It storage facilities, with all locations equipped with the latest CCTV surveillance and alarm systems and round-the-clock monitoring. We also have a reputation for providing high-quality steel shipping containers, supplied with robust padlocks that are further protected with a padlock box.

Can I access my belongings at any time?

You can access your storage unit at one of our facilities during our regular business hours, between 9am and 3pm, Monday to Friday. Of course, storage units you keep on-site are conveniently accessible at any time.

What items are prohibited in a self-storage unit?

Self-storage is an excellent option for all sorts of items, such as furniture, clothing, and documents. However, a few things are not allowed for safety reasons, including perishables, paints, gas cylinders, fuels, oils and other flammable chemicals.

How long can I rent a self-storage unit for?

You can rent any of our storage solutions from week to week for as long or as short as you need it. We do not lock you into a fixed-term contract and offer the same affordable prices for long-term and short-term storage.

Do I need to provide my own lock?

No. We can provide an optional heavy-duty padlock, further protected by a padlock cover, making the unit basically impenetrable. Whether the unit stays on-site or you store it in one of our facilities, you can have the peace of mind that your items are protected against unauthorised entry.

Are there climate-controlled units available?

No, 1800 We Store It does not have climate-controlled units available. However, our storage containers are ventilated and weather and rodent-proof to ensure your items remain in the same condition you left them.

What happens if I miss a payment?

1800 We Store It Customers will receive late payment reminders about missed payments, which may be subject to late fees. If payment is not made, we may suspend access to your items until the account is brought up to date. In rare cases, items in storage could be considered abandoned. Please stay in touch with 1800 We Store It if you are having trouble paying for storage, as we can help you work out a solution.

Are there any insurance requirements for storing items?

No, there are no specific insurance requirements for storing items with 1800 We Store It. However, we highly recommend insurance coverage through a third-party provider like CARTS Insurance for added protection and peace of mind for your stored belongings.

Is there a minimum rental period?

No, we do not have minimal rental periods for storage units. Keep your items safe and secure in a portable steel shipping container or at one of our facilities for as long or as short as you need. We understand that storage requirements can change and that our customers need storage that can adapt to changing conditions.

How are self-storage units different from warehousing or storage lockers?

Self-storage units differ from warehousing or storage lockers in several ways. Firstly, self-storage units are typically larger and offer more room than lockers, meaning you have more room for bulkier items. On the other hand, warehousing facilities are more suited to long-term storage needs and require the customer to travel to the unit to load or retrieve their items. Self-storage units from 1800 We Store It are portable and can be moved from one location to another, or placed in long-term storage at one of our secure facilities, making them one of the most adaptable storage solutions in Melbourne.